About Me

Joshua Opeyemi Ba is an experienced Data analyst and IT service expert as a professional with over five years of experience in providing top-notch support. His expertise lies in resolving customer issues efficiently and maintaining a positive relationship with clients. Joshua has a proven track record of delivering exceptional customer experiences for various businesses.

He earned his degree in Communications from the University of Lagos, where he developed a strong foundation in effective communication and customer engagement strategies. Over the years, Joshua has honed his skills in conflict resolution, customer relationship management (CRM) systems, and team collaboration.

Joshua's dedication to helping customers and his strong problem-solving abilities have earned him recognition from both clients and colleagues. His ability to stay calm under pressure and deliver consistent, high-quality support makes him a valuable team member.

Outside of his work in customer service, Joshua enjoys mentoring young professionals and participating in community outreach programs. His goal is to continue growing his expertise in customer service while helping companies improve their customer satisfaction ratings.

Education
  • 2018 Communications University of Lagos
Experience
  • 2019 Customer Service Representative ServicePro Ltd.
  • 2021 Senior Customer Support Global Support Services
Management skills
  • Conflict Resolution
  • CRM Systems
  • Team Collaboration
Portfolio
  • Lagos, Nigeria ()
Customer Review

4.8

(6 Ratings)
  • Joshua provided exceptional IT services for our company. From the start, he demonstrated an in-depth understanding of our needs, offering tailored solutions that enhanced our overall efficiency. His approach was professional, responsive, and thorough—whether it was troubleshooting technical issues, setting up systems, or improving network security. Joshua consistently went above and beyond, ensuring that everything was working smoothly, often anticipating and addressing potential issues before they became problems. What truly stood out was his ability to communicate complex tech concepts in simple terms, making it easy for our team to understand and implement his recommendations. His proactive attitude and problem-solving skills saved us both time and resources. We highly recommend Joshua for any IT-related needs. He’s reliable, knowledgeable, and a pleasure to work with.

  • Working with Joshua was a great experience. His approach to customer service is thorough and efficient, and he ensured that all of my concerns were addressed.

  • Joshua's professionalism and dedication to customer service are outstanding. He resolved my issues quickly and kept me informed throughout the process. I highly recommend him.

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Info overview
  • Career Finding: Data analyst and IT service
  • Location: Abuja, Nigeria
  • Offered Salary: $45000
  • Experience: 5 years
  • Language: English
  • Age: 33 years